Digital Unity Group Networking Portal
CommunityUK.Net would like to place cookies on your computer to help us make this website better. To find out more about the cookies, see our privacy notice. 
 

   Help & Support

girl with headset smilingCommunityUK provides all of its Users with quick and easy access to all the help, support and information you need to get the best from your services.

With our On-Line Support Request Form, a constantly monitored Telephone Help Line, with by a UK BASED Support Team, a LIVE Network Status Map and Network News Feed, you have all the tools you need to solve and fix any problem you may have quickly and easily.

Whether you are having issues with your WiFi Broadband Connection or problems using the CommunityUK Portal or CUKshop, help is just a click or a call away!

   Live Network Status Map

cuk network map buttonUse our LIVE Network Status Map to look at the status of ANY of our networks across CommunityUK.  Zoom in and out and pan around just as you would in any Google map.

                                            CLICK HERE

    Network News Feed

man megaphoneIf there are ever any issues or problems found or reported on CommunityUK's WiFi Broadband Networks, this is where you will find it reported. 

As soon as any fault is added to our support system, details are automatically "pushed" this news feed to ensure that our users are always kept fully informed as well as possible.

You can also subscribe to this feed via RSS for updates to be pulled directly to your Computer or Mobile Device.

Subscribe RSS
Last Updated Subject Description
2014-04-30 14:03:16 Sandgate High Street 2.4Ghz WiFi Hotspot Unit Down - CUK-SGA-006-2-1 (14/04/2014 14:40) Single Unit Down - Waiting for access to building from "East Kent House at Shepway".
(30/04/2014 15:00) Restarted equipment, problem still there, further investigation required.
 
   Support Request Form

help keyWhatever your problem, if you use our online Support Request Form, your issue will be dealt with as quickly as possible.

When you submit a request, it is automatically added to our sophisticated Customer Relationship Management  System (CRM) and our Support Staff are immediately notified.

You will receive an email confirming that your request has been received, containing a unique "Case" number that you should record and quote in any on-going correspondence regarding the matter.

Our operating target is to respond to all support requests within 24hrs of receipt.

Please complete the form below. Those items marked with a alt must be completed.

 
  • Please give us as much information as you can to help us assist you.
       If you are having problems connecting, please let us know where you are located
       and the name of the WiFi network you are trying to connect to.
       If there is an error message or some particular circumstances related to the issue, please let us know.
       Thanks - The CommunityUK.net Support Team.
  Help Line

 CUKSUPPORT

CommunityUK's Telephone Helpine is constantly monitored by our UK BASED Support Team.  If the team is busy and you get directed to Voicemail, please leave a full message with brief details of your problem and a contact number and we WILL get back to you as soon as possible.

 

Share this page all over the web in a click or two!!


Please login to use CUKmail
Find Your Local Community

Finder

Looking for your local Unity WiFi site?

Just type your town below and click 'FIND'

Enter 'national' to return to the National site.