CommunityUK provides all of its Users with quick and easy access to all the help, support and information you need to get the best from your services.
With our On-Line Support Request Form, a constantly monitored Telephone Help Line, with by a UK BASED Support Team, a LIVE Network Status Map and Network News Feed, you have all the tools you need to solve and fix any problem you may have quickly and easily.
Whether you are having issues with your WiFi Broadband Connection or problems using the CommunityUK Portal or CUKshop, help is just a click or a call away!
Live Network Status Map
Use our LIVE Network Status Map to look at the status of ANY of our networks across CommunityUK. Zoom in and out and pan around just as you would in any Google map.
If there are ever any issues or problems found or reported on CommunityUK's WiFi Broadband Networks, this is where you will find it reported.
As soon as any fault is added to our support system, details are automatically "pushed" this news feed to ensure that our users are always kept fully informed as well as possible.
You can also subscribe to this feed via RSS for updates to be pulled directly to your Computer or Mobile Device.
Support Request Form
Whatever your problem, if you use our online Support Request Form, your issue will be dealt with as quickly as possible.
When you submit a request, it is automatically added to our sophisticated Customer Relationship Management System (CRM) and our Support Staff are immediately notified.
You will receive an email confirming that your request has been received, containing a unique "Case" number that you should record and quote in any on-going correspondence regarding the matter.
Our operating target is to respond to all support requests within 24hrs of receipt.
Please complete the form below. Those items marked with a must be completed.
CommunityUK's Telephone Helpine is constantly monitored by our UK BASED Support Team. If the team is busy and you get directed to Voicemail, please leave a full message with brief details of your problem and a contact number and we WILL get back to you as soon as possible.
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